Here you will find answers to the most frequently asked questions of our online shop.
In our online shop you have the possibility to buy according to brands: choose which of the brands you are interested in, select all the characteristics of your bike using the drop-down filters and the products compatible with your bike will appear.
Yes, we can do customised work. Contact us by email or telephone for more information.
Our items are only suitable and approved for the motorbike models with the same characteristics as indicated in the “Details” section on the product page. If they were fitted to other types of motorbikes, they would not comply with legal regulations.
Spare parts are special orders and therefore you must submit a written request to firstname.lastname@example.org. Special orders cannot be cancelled, returned or re-credited.
We will order these products once we have received payment and delivery is expected in 15 working days.
The products will be delivered in 10 working days.
You can add the products you are interested in to your shopping cart by clicking on the “Buy” button.
By clicking on the shopping cart icon (top right) you can view all the products you have selected and their prices, make changes and delete items from the list.
To start the order process click on the “complete order” button and choose your preferred payment method from PayPal, credit card and bank transfer in advance.
Once you have filled in the necessary data for the order and accepted the terms and conditions of purchase, click on the “place order” button to proceed with the order process: you will receive an automatic e-mail summarising your purchase. At the end of this procedure your order will be processed and prepared for delivery.
You can return a product for free by filling in and sending the form in the contact section of the website. Once we have received your return request, we will contact you to arrange collection at no extra cost.
Returns and complaints will be handled exclusively through the contact form on the site.
No, items that have been assembled/assembled or used cannot be returned.
Our technical department is here for you: fill in the form in the contact section or send an email to email@example.com. You will receive a qualified answer to your request as soon as possible.
Please note that it is not possible to contact our technical department directly by phone.
No adaptations are necessary. Our exhaust systems are developed on the basis of the standard features of the motorbike models and designed to be fitted easily.
In this case, write an email to firstname.lastname@example.org with a description of the problem and, if possible, attach supporting images. Please note that our technical department can be contacted by email only to ensure a fast and qualified response. If you intend to proceed with a return of goods, follow the procedure indicated above.
In such cases please contact us to make an assessment and ask for a revision of the exhaust.
The exhausts have a European type approval certificate (silencer type approval). The type approval code (a combination of numbers and letters) is laser-printed on the body of the silencer and is legally binding, so you don’t need to have any documents or anything else with you.
Our service card is not an official or necessary document, but it attests to the correctness of the type approval code and the appropriate model. A laminated service card the size of a cheque can be ordered (€ 10) by writing to us at email@example.com: in this case please state your exhaust, motorbike model and silencer homologation code in the request mail.
Fill out our reseller registration form on the reseller page and send an email to firstname.lastname@example.org with your company details and a copy of your business licence attached. Once your application has been processed, we will send you the contratto per B2B tramite mail: concluse queste pratiche potrai iscriverti sul nostro sito come rivenditore e iniziare a fare acquisti.
You can access our site as a retailer of motorbike mufflers and accessories and as an MP Dynasty Exhaust customer by filling out the dedicated registration page. From your private area you can order, check and manage your customer data (company data, dealer discount code) and administrative data (orders placed).
By logging into the shop with your reseller account, all prices displayed will be those for the B2B sector and you will be able to see your personal purchase price based on your discount level.
We use a staggered discount system. You can find more information about this in the reseller document you received after your reseller application email.
We only ship directly to Italy. Purchases and shipments of our products in Europe and worldwide are handled by Fechter Drive Motorsport GmbH: to make your purchases enter WWW.FECHTER.DE/GB/SHOP
If you would like to become a foreign dealer of our exhaust systems, please contact Fechter Drive Motorsport GmbH through the appropriate section of the website, they will give you the necessary information to start the resale business. Go to WWW.FECHTER.DE/GB/TRADER
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